Shipping
Shipping cost is calculated and displayed at checkout based on the weight of the order, and your location.
This allows us to have fair pricing for all sizes of orders,
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Orders are usually prepared within 24 hrs of your order.
We will always try to use UPS/DPD/Amazon Logistics parcels for speed and reliability.
Orders are usually prepared within 24 hrs of your order.
We will always try to use UPS/DPD/Amazon Logistics parcels for speed and reliability.
All tile orders will be shipped on pallets, with kerbside delivery.
For express (1-3 days) we strive for, and often achieve next business day delivery, but cannot guarantee it.
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International Shipping (USA, Canada & EU) We ship all international orders Delivered Duty Paid (DDP). This means the price you see at checkout is the final price you’ll pay. We handle all customs paperwork and prepay all import duties and taxes on your behalf, so your parcel arrives at your door with no surprise charges or hidden fees.
EU Double-Charge Protection: For EU orders under €150, local postal systems occasionally apply a secondary charge due to automated EU tax rules. If this happens, please pay the charge and contact us with a copy of your receipt; we will refund the full amount of duty and tax you paid to JoJa at checkout.
EU Double-Charge Protection: For EU orders under €150, local postal systems occasionally apply a secondary charge due to automated EU tax rules. If this happens, please pay the charge and contact us with a copy of your receipt; we will refund the full amount of duty and tax you paid to JoJa at checkout.